In order to understand the unique company culture at Zappos, you need to understand where the company started and what it’s all about.
Zappos started when founder Nick Swinmum couldn’t find shoes he was looking for. After searching the mall, he left empty handed and went home to search online and get more info. But he still came up empty handed and decided there and then to start Zappos that was back in 1999. His aim was to develop a company website that offered the best shoe selection.
His vision included that one day thirty per cent of retail transactions in the US would take place online. He also believed that people would buy from the company with the best selection and service and Zappos was going to be that company.
Ten years later Zappos joined with Amazon, an exciting venture as both companies strongly believe in outstanding customer service. Zappos grew exponentially from here to a point where they needed to restructure into ten separate companies under one umbrella company.
If you visit source to learn more, you will find that today Zappos still aims to be the best online service leader. They have a family and everyone works to ten core values of the company to ensure its success, going here will welcome you will excellent customer service combined with the best shoe selection you can find online.
The ten core values that Zappos has developed their culture, brand and business strategy.
These are:
1. Deliver wow through service
2. Embrace change
3. Create fun
4. Be open minded, creative and adventurous
5. Pursue learning and growth
6. Open and honest communication
7. Positive team and family spirit
8. Do more with less
9. Be passionate and determined
10. Be humble
It’s these core values which has developed the unique company culture, enabling them to ensure that every customer receives the best customer service from the minute they log onto the site, the ordering process and fast delivery turnaround.
If you want to visit service and see how this culture has ensured this company is one of the leaders in customer service, you can find them online. 800 numbers isn’t what this company is about, they are there to provide you with the ultimate shopping experience from finding what you are looking for to delivery.
If you look back at when the company first started in 1999, when the founder gave up his job to concentrate on this company, his vision was so true. Customer service has become an integral part of any company’s success, especially with the internet enabling companies to trade globally, this means more competition.
The core values of Zappos is obviously working and with everyone believing in the same values they are able to move forward and continue to grow. You can search for shoes online the same as you would search for Fender Stratocaster, but will you find exactly what you are looking for? Zappos will probably have what you are looking for, but to ensure fast delivery they will only advertise the product if they have it in their warehouse.